Tough conversations are a part of leadership. Joseph Grenny, author of Crucial Conversations, has studied this subject for 30 years and has concluded that the way we deal with difficult conversations impacts many areas of life.
Grenny claims the way we handle tough conversations predicts the magnitude of our influence, the health of our teams, the consistency of innovation, the strength of customer relationships and even the durability of marriages and friendship.
Proverbs 12:18 teaches, “The words of the reckless pierce like swords, but the tongue of the wise brings healing.”
Whether you are having a difficult conversation with a customer or supplier or need to fire or discipline a staff member, Mr. Grenny recommends four ways, which we will discuss in this series, to better prepare for those challenging conversations.